AfterCare

AfterCare is a flexible service to maintain and operate applications that are in production environments.

The Challenge

Once a given system is in production, it needs to be maintained and operated. What do we mean by maintenance and operation?

  • Maintenance: we realize preventive, corrective and scalable maintenance of the software;

  • Operation: monitors the application software in production to make sure that it performs as expected.

The Solution

To be able to provide a flexible and yet efficient service to our clients, we have put together a cost-effective and quality service based on token consumption. What is a token?

A token identifies the smallest unit of work with a fixed price expiry date. The price and expiry date is defined per contract.

Once the token is purchased, it can be consumed by the client on the tasks described in the statement of work.

That is how the service works:

  • based on clients requirements, describe a statement of the work that includes the tasks to be performed by Dixite consultants;

  • given the statement of work, define an average and periodical token consumption.

  • a SLA can be established to ensure the provision of a quality and timely service.

Business Value and Benefits

The service offers:

  • effective cutting costs by controlling the system operational expenses via our token based service;

  • achieve better performance through continuous monitoring;

  • better time utilization for system administrators and end users through the delegation of the system operation.